Help

Open the reset link on the sign-in page, enter your username or email, and we will send you a link to set a new password.

Go to Change password, enter your current password once and the new one twice.

Edit these on your profile. Changing the email on your account also changes where replies from our team reach you.

Your notification preferences control every email and on-site alert the platform sends, including live session reminders. Turn off anything you do not want.

A trial gives you access to try the platform before subscribing — the course library, certificates, and live sessions. A hand-picked handful of Pro-only resources are open to preview as well; the rest of Pro is reserved for a Pro subscription. It runs for a limited window; after that, new access ends unless you subscribe.

Trials typically run 14 days from when your account was created, though the exact length is a site setting and can change, so check with us if you are not sure how long yours runs. Once it is getting close to ending, your dashboard shows a countdown; the exact end date is not shown anywhere else.

You can still sign in, view your profile, and reach this help and contact page, but new course access, live sessions, and earning further CLPs stop. Contact us if you would like to continue with a subscription.

No. Nothing you have already earned is removed. Your course progress stays recorded, and every certificate you have already been issued is still on My certificates to view and download — a trial ending only stops new access and new CLPs, not what you already have.

Yes — contact us about subscribing and we will get your account switched over. Your existing progress and certificates carry over as-is.

Every subscriber gets the course library, certificates, live sessions, and the daily news feed. Pro adds the Pro resources in the RFO library. If you are not sure which plan you are on, contact us.

Pro is arranged with our team rather than self-serve for now. Contact us about billing and we will set it up and confirm what changes.

Billing changes and cancellations are handled by our team. Contact us about billing with what you would like to change and we will take care of it.

Reload the page first — most one-off failures clear on a second try. If it keeps happening, videos are hosted by an outside provider, so a network or workplace firewall that blocks that provider is the usual cause. Contact us with the course or session name and we will check.

Reload the page. If it persists, a hard refresh (Ctrl+F5, or Cmd+Shift+R on a Mac) clears an out-of-date cached copy. If it survives that, contact us and tell us the browser you are using.

Any current version of Chrome, Edge, Firefox, or Safari works. Keeping it up to date is what matters most; very old browsers are where display problems tend to show up.